Financial Assistance and Billing

Upper Connecticut Valley Hospital (UCVH) provides eligible patients fully discounted emergency or medically necessary care through UCV Free Care.Certain exclusions apply, including, for example, elective services, balances covered by other funding sources, and failure to cooperate in securing alternative funding sources (including Medicaid, Medicare, Insurance exchange and Employer sponsored insurance).This document is only a summary.Please click here to review our Plain Language Summary or Financial Assistance Policy for complete details.

Assistance Offered and Eligibility

Patients who qualify for assistance receive 100% coverage through UCV Free Care for emergency and other medically necessary services. The necessity for medical treatment of any patient will be based on the clinical judgment of the health care provider without regard to the financial status of the patient.All patients will be treated for emergency medical conditions regardless of ability to pay or to qualify for financial assistance in accordance with federal and state law.

To be eligible for Financial Assistance, patients must qualify based on income and assets as follows:

  • Household annual income (including defined assets) does not exceed 300% of the Federal Poverty guidelines, based upon family size.
  • Assets (not including up to $250,000 for primary residence and up to $250,000 in retirement accounts) will total less than $5,000 for an individual, $10,000 for a family.

Patients without insurance, and not eligible for UCV Free Care, will not be charged more than the amounts generally billed to patients who have insurance.

Applying for Financial Assistance

The application process involves filling out the Financial Assistance Application and submitting the application and supporting documents for processing.

To expedite services, please print our Financial Application. If you need assistance completing your application you can schedule an appointment with our Patient Financial Coordinator by calling (603) 388-4234.

Once complete, you may drop off the application or send it in the mail to Patient Financial Services, 181 Corliss Lane, Colebrook, NH 03576. You can fax your application to 603-237-4145. You may also scan your completed document and return it electronically to Chelsea Brooks: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

BILLING

Upper Connecticut Valley Hospital outsources patient billing services to an outside vendor, Trubridge. Trubridge is located in Alabama. We want our patients to be aware that statements (your bill for services) are mailed from Birmingham, and telephone calls are made from their Call Center in Pennsylvania.

There are services offered at Upper Connecticut Valley Hospital that may cause you to incur charges from other billing companies as they services are provided by non-participating providers.Please click here to view a list Participating Provider and Non-Participating Providers.